Confidently Appoint Remote Call Center Agents With Remotedesk.

remote call center software

Remote call centers are more than a trend In today’s big data world, contact centers have become an integral part of businesses. Time-intensive tasks like staffing and managing customer support, lead generation teams are being outsourced to call centers/BPO (Business Process Outsourcing) services. As companies become increasingly dependent on online helpdesks, call centers are moving […]

Time Tracking Remote Employees The Right Way

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Keeping tabs with time tracking software Remote project management jobs are soon becoming the new normal. This paradigm shift has enabled companies to appoint remote workers on a large scale. However, to achieve accountability and transparency between remote teams, time tracking is an absolute must. Keeping track of a remote employee’s work schedule is a […]

7 Ways To Cultivate A Positive Work Environment

7 ways to foster a positive work environment

Most employees spend more than half of their waking hours at an office, cooped up in a cubicle, working in front of a screen, and juggling between meetings. Eventually, everyday stress can build to a boiling point, resulting in a negative work environment and unhappy, disengaged employees.  Unproductivity and negativity in the workplace are like […]

Mastering bank-grade security with biometrics and AI

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We are witnessing a new era of fast and secure identity authentication, powered by the perfect digital storm: artificial intelligence, facial recognition, and biometrics. Which were once just buzzwords, are now game-changing technologies in the world of digital banking and finance. Today, financial institutions are using their massive potential to enforce stricter privacy practices. Nevertheless, […]

What NOT TO DO while managing a Remote Workforce

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Employees who work remotely will tell you what a godsend gift it is. Be it the grueling commute or the unwanted small talk, you get a free pass while working remotely. Remote work is great, however, it depends on how well it is managed. Poor management of a remote workforce can have devastating results. Let’s […]

7 best practices to successfully manage a remote workforce

best practices to manage a remote workforce

Best practices are professional procedures that are “prescribed” as being most effective, however remote work is reimagining these procedures in its own flexible way. Research shows that 70% of professionals work remotely at least once a week, while 53% work remotely for at least half of the week. Remote work is growing in popularity, and […]

Remotedesk is a self inspiring software for remote employees, here’s why.

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Imagine you’re at work and the takeaway you had for lunch is slowly taking a toll on your eyes. You’re craving for a 20-minute power nap but your office has a strict code of conduct. Your productivity takes a hit with every yawn and you eventually end up being distracted. You think to yourself, “If […]

Appointing a remote workforce? See how you can mitigate security risks!

Security

Remote work is an effective prospect for companies who want to increase productivity while reducing work stress for their employees. Apart from realizing greater employee efficiency, remote work allows C-suite executives to cut overhead expenses that come with managing an onsite workforce. Even IT professionals endorse the fact that remote work is here to stay, […]

The Ethical Complexity of Remote Workforce Monitoring

Use Remotedesk Ethics in remote workforce monitoring

Remote workforce monitoring is a complex and delicate issue. Implementing ethical remote workforce monitoring measures is a balancing act that must take into account questions of privacy, legality, consent, and fairness. On the other side of the equation, monitoring of this sort may be important not only for business reasons but to maintain ethical working […]

Remote work is here to stay- The benefits of a remote workforce

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Remote work has long been considered as an amusing oddity by organizations and working professionals. Murky perceptions about employee productivity and company regulations have mostly downsized the transformative power of remote work, until now. According to a Global Workforce Analytics study, remote work has risen by 115% since 2005. To put in simple words, remote […]